Exceeding Expectations – It’s Not Such a Small World

In the short life of this blog, I have hit often on the message that nonprofits must be more business-like in their operations. And though as I write or think that phrase I generally am referring to finances, human resources, and overall management, I also include customer service. And just as many businesses could take a page or 10 from Disney’s and Nordstrom’s customer service books, so could many nonprofits, particularly those larger ones.

Two diametrically opposite experiences last week have me going on Read more